Yes, we offer trade discounts to purchasing companies, interior designers, and contractors once registered in our trade program.
Volume discounts are listed on the product page of the website and are automatically applied when the order is added to the shopping cart.
Standard shipping times are provided on the product page of the website.
Shipping options are available during checkout. We do not offer expedited shipping beyond the options provided at checkout. Lead times are listed on the product page of the website.
You will receive an email notification when your order leaves our facility, along with a tracking number for your convenience.
International shipping is not currently available. We only ship to domestic locations at this time.
We select carriers based on competitive rates and service areas. Once your order ships, you will receive an email with the carrier information and a tracking number to monitor your delivery.
Yes, you can request a shipping address change before your order is processed and shipped. Most companies allow changes within 24 hours of order placement, but this can vary depending on the order's status. Once the order has shipped, we are unable to modify the shipping address.
No signature is required for delivery. If no one is available, the package will be left at your address according to the carrier’s standard delivery procedures. Please ensure your delivery location is secure to avoid potential theft or damage.
You may return products within 30 days of delivery for a refund, subject to a 20% restocking fee. All returned items must be in unused, original condition, and return shipping costs are the responsibility of the purchaser.
To start a return, please email us at returns@industrialbrands.com, and we will provide you with further instructions.
Refunds will be processed within 3 business days of receiving your returned product in its original condition. You will receive a confirmation once the refund has been issued.
If your item arrives damaged or incorrect, please contact us at customerservice@industrialbrands.com within 3 days of delivery. We will ship any necessary replacement parts or correct the issue promptly at no additional cost.
Yes, orders can be canceled or modified within a limited window. Many companies allow cancellations or modifications within 24 hours, but it’s best to act quickly. Once your order has been processed or shipped, changes are no longer possible.
We accept major credit and debit cards, PayPal, and Apple Pay.
No, we do not currently offer financing or payment plans.
Yes, we take your privacy and security seriously. All payments are processed using encrypted and secure payment gateways, ensuring that your personal and payment information is protected.
You can place a backorder for the product, and it will ship as soon as it becomes available. We will notify you via email when the item is ready to ship.
If a product is out of stock, you can sign up for email notifications on the product page. We will send you an alert as soon as it is available again.
At this time, we do not offer customization options for our products.
Yes, all of our products come with a 5-year warranty, covering any defects in materials or workmanship under normal use. The warranty does not cover damage caused by improper installation, misuse, or normal wear and tear.
For assistance, please visit the customer support page on our website at www.industrialbrands.com or email us at customerservice@industrialbrands.com.
At this time, we do not offer customization options for our products.
